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The best bus services in Mumbai are a boon to the city. The city could not have been better than the 2 pillars of transportation the railways and the Best bus.
They have a varied history to it and have retained thier look and services over the years.
The reason i write about the Best bus services as i read a lot of negative publicity and falk being received by this service. It is by no way close in comparision to the blueline buses of Delhi which are called the killer buses. Read More…
Filed Under : Uncategorized by saifss
Dec.11,2007No one can make you serve customers well. That’s because great service is a choice. Years ago, my friend, Adam, told me a wonderful story about a cab driver that proved this point.
He was waiting in line for a ride at the airport. When a cab pulled up, the first thing Adam noticed was that the taxi was polished to a bright shine. Smartly dressed in a khakhi shirt, e, and freshly pressed khakhi slacks, the cab driver jumped out and rounded the car to open the back passenger door for Adam .
He handed my friend a laminated card and said:
“I’m Wally, your driver. While I’m loading your bags in the trunk I’d like you to read my mission statement.”
Some Do’s
1. Take contrast background with font colour. e.g. Use dark background and white fonts.
2. Always keep a margin.
3. Do a spell check and grammar for the entire presentation.
4. Start by saying I am presenting and not I present.
5. Address the senior person and if possible by name, designation, address ladies too.
6. Start bullet point with capitals.
7. A slide should ideally not exceed 5 bullets per page.
8. Bullet no more the 6 words
9. Always rephrase a sentence, don’t reproduce it verbatim.
10. Only one picture per slide.
11. Keep space between the bullet and first character of word.
12. Know the meaning on new and heavy words, in short all words used in slide.
13. Remember the full form of all acronyms.
14. Flow and continuation should be ensured between slides.
15. If you have something on the next slide indicate on previous slide that it is going to be continued on the next slide. Repeat the heading and part in brackets add (Continued).
16. Give example for points to make a better explanation of point.
17. The main bullet should be darker the sub bullets.
18. No single word of a large sentence should come on the next line.
19. Smile, always show positive outlook.
Some Don’ts
1. Never say anything negative. Rephrase to make it positive or in better light.
2. Never start with open-ended conversation. Asking questions which may have multiple correct answers. What are your likes?
3. No discrepancy in data.
4. Don’t repeat same words again and again. E.g. The something, The that thing, The everything
5. Always make bold, don’t underline.
6. Can’t have everything (text) in capitals.
7. Don’t give borders to the slides.
8. No slide should be without header.
9. You do not end a statement in bullets with a full stop. You can only end sentences with a full stop.
10. Should not have repetitions
e.g.: One minute manager.
One minute promises.
One minute keyword.
